Great Moments In Customer Service, Chapter Two

Me: “When can someone come out and fix my water heater?”

Tech person: “Well, we will have a technician in your area.. oh.. sometime during the first half of the 21st century. Will someone be home at that time?”

Me: “Um.. well.. I guess. How much will this cost me?”

Tech person:  (click.. click.. click..) “The estimate I’m coming up with is a million billion dollars. (Shouts to coworker:) What do you think, Bob?”

Coworker: (click.. click.. click..) “No, I’m coming up with a million billion skillion dollars.”

Me: “Oh.. well.. if you think that’s fair..”

(Silence.. then..


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